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Exchange & Returns
Can I cancel or modify an order?
An order is processed as soon as possible. If you have not made your payment and would like to cancel your order, please notify our customer care at firstname.lastname@example.org.
What is Wastu Studio's exchange/return policy?
In general, all merchandise can be exchanged or returned. Exception applied for other items as stated in product page.
Merchandise must be returned unworn/unused, in the state you received them, and in the original packaging. If merchandise is found defective or faulty during receipt, please notify us within 2 days and it can be replaced with no charge and full reimbursement of your shipping cost.
Returns and exchanges are applicable within 5 (five) to 10 (ten) working days of merchandise receipt or otherwise stated in the Product Page. Any exchanges or replacement for International orders might be charged for extra delivery fee, depends on the shipment location.
How do I exchange/return an item I purchased?
Returning items to us is simple and easy.
1. Fill out exchange /return form
You have 5-10 days from when you received your merchandise to request for an exchange or return. Please fill out the Return form from your packages or simply download the form here.
2. Send product to us
You have 4 working days to send your product to Wastu Studio Return Center in its original condition and packaging. Here's the address:
Jalan Komp. Permata Hijau II, Blok E No: 3-4 RT 011 RW 012
Grogol Selatan, Kby Lama, Jakarta Selatan 12220
3. Receive your exchange/refund
Once we receive the merchandise, we will perform an inspection. We will exchange or refund your product accordingly within 5 working days.
For refund, customer is expected to receive the fund in their bank account within 2 (two) working days maximum, only applied for Indonesian Bank Accounts. Credit Card payment will receive the cancellation within 2 (two) weeks. Shipment cost will not be refunded.